Effective Date: 19.11.2025

Thank you for shopping at Preeti Udyog. We are committed to providing high-quality gas ovens and kitchen appliances that combine elegant design with unmatched performance. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 days from the date of delivery, under the following conditions:

• The product is not working or has a functional defect on arrival.
• The product must be in unused condition, with no scratches, dents, stains, or physical damage.
• All original accessories, packaging materials, manuals, warranty cards, and invoice must be returned.
• The product must be returned in the same condition in which it was delivered.

2. Non-Returnable Items

The following items are not eligible for a return or refund:

• Products that show signs of use, tampering, or scratches.
• Products damaged due to improper installation, mishandling, or physical impact after delivery.
• Products without original packaging or missing accessories.
• Products purchased during clearance sales or special non-returnable offers (if mentioned).

3. Inspection & Approval

After receiving your return request, our team will:

• Inspect the product’s condition.
• Verify the reported issue.
• Confirm that all return conditions are met.

Return requests may be rejected if the product is found used, damaged, scratched, or physically altered.

4. Refund Process

Once the product passes inspection and is approved:

• Refunds will be issued to your original method of payment.
• Refund processing time is typically 7–10 business days, depending on your bank or payment provider.
• Shipping or handling charges (if any) are non-refundable.

If the return request is rejected, the product will be shipped back to you at your cost.

5. Replacement Policy

If you prefer a replacement instead of a refund:

• A new product will be shipped once the returned product is inspected and approved.
• Replacements are subject to availability.
• In case the product is out of stock, a full refund will be initiated.

6. Cancellation Policy

• Orders may be cancelled before dispatch for a full refund.
• Once shipped, the order must follow the return process.

7. How to Request a Return

To initiate a return or replacement, contact our support team with:

• Order ID
• Customer Name
• Contact Number
• Reason for return
• Clear photos or videos showing the issue

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: https://preetiudyog.com/

Our team will assist you with the next steps.

8. Warranty

Products are covered under the standard manufacturer warranty. Warranty claims follow separate terms listed in the warranty card provided with the product.

9. Changes to This Policy

Preeti Udyog reserves the right to modify or update this policy at any time. Changes will be posted on our website with an updated effective date.